1. Introduction
VaultRent, operated by VisualZero Inc. ("we," "our," or "us"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management software platform.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using VaultRent, including:
- Account Information: Name, email address, phone number, company name, and billing information
- Property Data: Property addresses, lease agreements, maintenance records, and related documentation
- Tenant Information: Names, contact details, and lease-related data you enter into the system
- Communications: Messages, support tickets, and feedback you send to us
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies: Session data and preference settings (see Section 7)
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve VaultRent's features and functionality
- Customer Support: To respond to your inquiries and provide technical assistance
- Security: To detect, prevent, and address technical issues and security threats
- Analytics: To understand usage patterns and improve user experience
- Communications: To send service updates, security alerts, and administrative messages
- Compliance: To comply with legal obligations and enforce our Terms of Service
Note: We do NOT use your information for payment processing or financial transactions. VaultRent is an administrative tool only.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share data with trusted third-party service providers who assist in:
- Cloud hosting and infrastructure (e.g., Cloudflare, AWS)
- Analytics and monitoring services
- Customer support tools
All service providers are bound by confidentiality agreements and PIPEDA compliance requirements.
4.2 Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of users or the public
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access and multi-factor authentication
- Monitoring: 24/7 security monitoring and intrusion detection
- Regular Audits: Security assessments and vulnerability testing
- Data Backups: Regular encrypted backups stored in secure locations
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights Under PIPEDA
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
- Withdrawal of Consent: Opt-out of non-essential communications
- File a Complaint: Contact the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us at support@vaultrent.com
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the VaultRent platform. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca